COVID-19 Booking Policy
To help our guests make future bookings and payments with confidence, Eco Abrolhos Cruises have temporarily implemented a COVID-19 Booking Policy. This policy will apply to bookings made after 1st May 2020 and will also cover instalment payments received by us after 1st May 2020.
Should any of the following events prevent you from joining your tour booking:
- you are unable to join a tour due to Australian Government (Federal or State) travel restrictions relating to COVID-19
- you have been diagnosed with COVID-19
- you have been required to undertake COVID-19 isolation
then Eco Abrolhos Cruises will reschedule your booking to a later date when you are able to join us OR we will issue a refund less $110 administration fee for any funds received after 1st May 2020.
Reasonable substantiation of your claim such as a medical certificate will be required.
COVID-19 Boarding Policy
The health and safety of our passengers and staff is our highest priority which is why Eco Abrolhos Cruises has developed a robust COVID-19 boarding policy. Our first line of defence is prevention.
All passengers will be required to undergo COVID-19 screening prior to boarding. This will involve the completion of a Guest Health Declaration Form & Body temperature check.
Boarding will be refused to any guest who records a body temperature of 38 degrees or higher OR to any guest who is displaying flu like symptoms.
The Eco Abrolhos Covid Plan has undergone review by WA Police & WA Health and has been approved by the Chief Health Officer (CHO) of Western Australia. Due to the remote nature of the Kimberley tours this extra level of review has been undertaken and information of passengers & crew will be shared with WA Police & Health on a co-operative approach for each tour. This will assist authorities to make informed decisions in the event that health orders need to be issued to protect your safety.
Should you have any questions about boarding or the Eco Abrolhos Covid Plan please call us (08) 9964 5101 to discuss.